The Integrated Management System (IMS) put in place supports development and ensures that uniform standards of management are applied across the organization. Our aim is to further develop the IMS and build a shared management platform within the LOTOS Group, which would account for the specific business characteristics of each company.

IMS solutions are implemented to allow us to derive measurable benefits from the management system. The standards are seen as guidelines towards universal and optimal solutions from the point of view of our business, which would increase the chances of delivering added value, i.e. make the implemented system more efficient and useful.

We are also in the process of implementing two new systems - to support risk management and energy management - in line with our policy to deploy only such management systems which can further the strategy of the LOTOS Group. The Integrated Management System ensures effective management, while preserving the stable flow of business processes.

Management systems at the LOTOS Group
As at December 31st 2012

Company name	Implemented management systems
Grupa LOTOS	Implemented and certified Integrated Management System compliant with ISO 9001, ISO 14001, and PN-N-18001. The requirements of AQAP 2110 (Allied Quality Assurance Publication) and requirements of the Internal Control System for trading in strategic materials (consistent with the PN-N-19001 standard) are met.
LOTOS Asfalt	Implemented and certified Integrated Management System compliant with ISO 9001, ISO 14001, and PN-N-18001. Implemented and certified Site Production Control management system.
LOTOS Kolej	Implemented and certified Integrated Management System compliant with ISO 9001, ISO 14001, and PN-N-18001, Railway Transport Security Management System (SMS). The Company is implementing the requirements imposed by the Rail Vehicle Maintenance Management System (MMS), management of quality in welding compliant with the EN 15085 standard, Safety and Quality Assessment System and system of Maintaining Freight Cars in accordance with the VPI requirements.
LOTOS Lab	Implemented and certified Integrated Management System compliant with ISO 9001, ISO 14001, and PN-N-18001. Certificate of compliance with PN-EN ISO/IEC 17025:2005 issued by the Polish Centre for Accreditation.
LOTOS Ochrona	Implemented and certified Integrated Management System compliant with ISO 9001, ISO 14001, and PN-N-18001.
LOTOS Oil	Implemented and certified Integrated Quality Management System compliant with ISO 9001 and AQAP 2110 (Allied Quality Assurance Publication). Requirements of ISO 14001 and PN-N-18001 have also been implemented.
LOTOS Parafiny	Implemented and certified Integrated Management System compliant with ISO 9001, ISO 14001, and PN-N-18001.
LOTOS Petrobaltic	Implemented and certified Integrated Management System compliant with ISO 9001, ISO 14001, and PN-N-18001. Implemented ISM Code (for compliance with the International Management Code for the Safe Operation of Ships and for Pollution Prevention) and ISPS Code (International Ship and Port Facility Security System).
LOTOS Serwis	Implemented and certified Integrated Management System compliant with ISO 9001, ISO 14001, and PN-N-18001. Implemented and certified quality in welding management system compliant with the PN-EN ISO 3834-2:2007 standard.
LOTOS Straż	Implemented and certified Integrated Management System compliant with ISO 9001, ISO 14001, and PN-N-18001.
LOTOS Czechowice	Implemented Integrated Management System compliant with ISO 9001, ISO 14001, and PN-N-18001.
LOTOS Paliwa	Implemented and certified Integrated Management System compliant with ISO 9001. Implemented requirements of ISO 14001 and PN-N-18001.
LOTOS Jasło	The company is currently implementing the Integrated Management System.
LOTOS Tank	The company is currently implementing the Integrated Management System.

Audits are a basic tool used to enhance the Integrated Management System of Grupa LOTOS and support the management decision-making process. Their findings provide information on the effectiveness of the processes, help identify intersection points and enhance information flows. In 2010-2012, we performed more than 170 audits, falling into the following categories:

• internal audits,
• corporate audits,
• supplier audits.

The findings of internal audits at organizational units, production plants and fuel depots of Grupa LOTOS, as well as cross-sectional audits of specific issues, provide the management with information on compliance with existing regulations and effectiveness of the implemented systemic and organizational solutions. Internal audits represent more than 60% of all audits at the Company.

Corporate audits carried out at Grupa LOTOS’ subsidiaries assess the degree of implementation of corporate requirements and standards.

An important corporate audit performed in 2012 was an assessment of customer service quality at LOTOS service stations. Thanks to the findings of the audit, performed at all stations using the Mystery Shopper method, we obtained valuable information supporting our efforts to secure maximum customer approval and increasingly better service quality.

In addition to quality requirements, in our cooperation with suppliers working on the premises of Grupa LOTOS we focus on occupational safety and environmental protection. Supplier audits provide information on the degree to which these requirements are met, while serving as a tool of additional supervision over suppliers. Companies to be covered by supplier audits are indicated by managers of the technical and investment divisions.

Subsidiaries of Grupa LOTOS carry out internal audits, corporate audits and supplier audits, as necessary.

As part of the Auditor School initiative (in place since 2008), we raise - by means of training and other methods - the qualifications of our auditors, to ensure high quality and reliable results of audits.